Terms and conditions

These Terms and Conditions are intended to guide the cooperation between the supplier and the consumer.

Table of Contents:
Article 1 - Definitions 
Article 2 - Identity of the entrepreneur 
Article 4 - The offer 
Article 5 - The agreement 
Article 6 - Right of withdrawal 
Article 7 - Cost in the event of withdrawal 
Article 8 - Exclusion of the right of withdrawal 
Article 9 - The price 
Article 10 - Conformity and warranty 
Article 11 - Delivery and execution 
Article 12 - Long-term transactions: duration, cancellation, and extension 
Article 13 - Payment 
Article 14 - Complaints procedure 
Article 15 - Disputes 
Article 16 - Supplementary or deviating provisions 

Article 1 - Definitions
In these terms, the following definitions apply:
Cooling-off period: the period during which the consumer can exercise their right of withdrawal.
Consumer: a natural person who does not act in the exercise of their profession or business and enters into a distance contract with the entrepreneur.
Day: calendar day.
Long-term transaction: a distance agreement concerning a series of products and/or services, where the delivery and/or performance obligation is spread over time.
Durable medium: any means that allows the consumer or entrepreneur to store information personally addressed to them in a way that future consultation and unchanged reproduction of the stored information is possible.
Right of withdrawal: the consumer's ability to withdraw from a distance agreement within the cooling-off period.
Entrepreneur: the organization offering products and/or services remotely to consumers.
Distance agreement: an agreement where, within the context of an organized system for remote sale of products and/or services by the entrepreneur, communication takes place exclusively through remote communication techniques until the agreement is concluded.
Remote communication technique: a means that can be used to conclude an agreement, without the consumer and entrepreneur being present in the same location at the same time.

Article 2 - Identity of the entrepreneur
Entrepreneur’s name: Planet of Sports
Registered & visiting address: Zeelsterstraat 32, 5652 EK, Eindhoven, Nederlandene
Phone number: +31402028426
Availability:
Email address: info@badmintonplanet.eu
Chamber of Commerce number: 93398727
VAT identification number: NL819290348B01

If the entrepreneur’s activity is subject to a relevant licensing system: details of the supervisory authority:
If the entrepreneur exercises a regulated profession:
the professional association or organization they are affiliated with;
the professional title, the location in the EU or European Economic Area where it was granted;
a reference to the professional rules applicable in the Netherlands and instructions on how and where these rules can be accessed.

Article 3 - Applicability
These general terms and conditions apply to any offer made by the entrepreneur and any distance agreement concluded between the entrepreneur and the consumer. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be inspected at the entrepreneur’s premises and will be sent free of charge to the consumer upon request as soon as possible. If the distance agreement is concluded electronically, the text of these general terms and conditions may, in deviation from the previous section, be made available electronically to the consumer in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be electronically accessed, and that they will be sent free of charge either electronically or in another way upon the consumer's request. In case these general terms and conditions are also supplemented by specific product or service terms, the second and third sections of this article will apply accordingly, and the consumer can always refer to the applicable provision that is most favorable to them in case of conflicting terms.

Article 4 - The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, they will be a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur. Each offer will contain sufficient information so that the consumer understands the rights and obligations associated with accepting the offer, including:
The price including taxes;
Any delivery costs;
how the agreement will be concluded and what actions are required;
Whether the right of withdrawal applies;
Methods of payment, delivery, and execution of the agreement;
The period for accepting the offer, or the period within which the entrepreneur guarantees the price;
The amount of the rate for distance communication if the costs of using the distance communication technology are calculated on a basis other than the regular basic rate for the communication medium used;
Whether the agreement will be archived after it has been concluded, and if so, how it can be consulted by the consumer;
The way in which the consumer, before concluding the agreement, can check the data provided by him in the context of the agreement and, if necessary, rectify it;
Any other languages ​​in which, in addition to Dutch, the agreement can be concluded;
The codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically;
The minimum duration of the distance contract in the event of a continuing performance contract.

Article 5 - The agreement
Subject to the provisions of paragraph 4, the agreement is concluded upon acceptance by the consumer of the offer and compliance with the conditions set therein. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may terminate the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures. The entrepreneur may, within legal frameworks, ascertain whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or request with reasons or to impose special conditions on its execution. The entrepreneur will send the following information to the consumer along with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:
the visiting address of the entrepreneur's establishment where the consumer can go with complaints;
The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
The information about guarantees and existing after-sales service;
The information included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;
The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
In the case of a continuing performance transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 - Right of withdrawal
For the delivery of products:
When purchasing products, the consumer has the right to cancel the agreement without giving reasons within 14 days. This cooling-off period commences on the day after the consumer, or a representative designated in advance by the consumer and notified to the entrepreneur, receives the product. During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. For the delivery of services:
For the delivery of services, the consumer has the right to cancel the agreement without giving reasons within at least fourteen days, starting on the date the agreement was concluded. In order to exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

Article 7 - Costs in case of withdrawal
If the consumer exercises their right of withdrawal, they will be responsible for no more than the costs of returning the product. If the consumer has already paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

Article 8 - Exclusion of the Right of Withdrawal
The entrepreneur may exclude the consumer's right of withdrawal to the extent provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement. Exclusion of the right of withdrawal is only possible for products:
that have been created by the entrepreneur according to the consumer's specifications;
that are clearly personal in nature;
that cannot be returned due to their nature;
that can spoil or become obsolete quickly;
whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
for individual newspapers and magazines;
for audio and video recordings and computer software of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
relating to accommodation, transport, catering or leisure activities to be performed on a specific date or during a specific period;
the provision of which has begun with the express consent of the consumer before the cooling-off period has expired;
relating to betting and lotteries.

Article 9 - The price
During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates. Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market over which the entrepreneur has no control. his subjection to fluctuations and the fact that any stated prices are target prices will be stated in the offer. Price increases within 3 months of the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: they are the result of statutory regulations or provisions; or the consumer has the authority to terminate the agreement with effect from the date on which the price increase takes effect. The prices stated in the offer of products or services include VAT.

Article 10 - Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur under the agreement.

Article 11 - Delivery and Execution
The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services. The place of delivery is the address that the consumer has provided to the company. Subject to the provisions of Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously, but no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement free of charge. In the event of termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after termination. If delivery of an ordered product proves impossible, the entrepreneur will endeavor to provide a replacement item. The replacement item will be clearly and comprehensibly communicated upon delivery. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 - Long-term transactions: duration, termination, and extension
Termination
The consumer may terminate an agreement concluded for an indefinite period and intended for the regular delivery of services at any time, subject to the agreed termination rules and a notice period of no more than one month. The consumer may terminate an agreement concluded for a fixed period and intended for the regular delivery of services at any time towards the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month. The consumer may terminate the agreements referred to in the previous paragraphs:
at any time and not be limited to termination at a specific time or during a specific period;
at least terminate them in the same manner as they were entered into;
always terminate them with the same notice period as the entrepreneur has stipulated for themselves.

Extension
An agreement concluded for a fixed period and intended for the regular delivery of services may not be tacitly extended or renewed for a fixed term. By way of exception to the previous paragraph, an agreement entered into for a fixed period and intended for the regular delivery of daily newspapers, weekly newspapers, and magazines may be tacitly extended for a fixed term of up to three months, if the consumer can cancel this extended agreement at the end of the extension period with a notice period of no more than one month. An agreement entered into for a fixed period and intended for the regular delivery of services may only be tacitly extended for an indefinite period if the consumer can cancel it at any time with a notice period of no more than one month, and a notice period of no more than three months if the agreement is intended for the regular, but less than monthly, delivery of daily newspapers, weekly newspapers, and magazines. An agreement with a limited term for the regular delivery of daily newspapers, weekly newspapers, and magazines as a trial subscription (trial or introductory subscription) is not tacitly extended and ends automatically at the end of the trial or introductory period.

Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year, with a notice period of no more than one month, unless reasonableness and fairness preclude termination before the end of the agreed duration.

Article 13 - Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within 10 days after the start of the cooling-off period referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement. When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 50%. If an advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the stipulated advance payment has been made. The consumer is obligated to immediately report any inaccuracies in the payment details provided or stated to the entrepreneur. In the event of non-payment by the consumer, the entrepreneur has the right, subject to statutory restrictions, to charge the consumer reasonable costs made known to the consumer in advance.

Article 14 - Complaints Procedure
Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects. Complaints submitted to the entrepreneur will be answered within 14 days from the date of the reception of complaint submission. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
Products that have been altered, modified, or disassembled (including the removal or cutting of parts, materials, or fittings) will not be eligible for assessment or warranty coverage. The warranty does not cover damage resulting from misuse, improper handling, impact, or any cause other than normal and intended use of the product. Damage arising from contact with external objects, drops, or other unintended forces is considered misuse and voids all warranty rights.

Article 15 - Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.

Article 16 - Additional or deviating provisions
Additional or deviating provisions from these terms and conditions may not be detrimental to the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.